Free returns if you are not satisfied
You can return your product in its original packaging if you are not completely satisfied. Some exceptions apply.
The return address for products is:
3000 Wolfe Street, Lac Mégantic, Quebec, G6B 2S3
In the event that you receive a defective item, we will cover the return shipping costs. A replacement will be shipped to you at no additional cost to you for shipping or handling. You have 14 days from the day you receive your order to return a defective product. For a refund or exchange, the item must be returned in its original, unaltered condition, in its original packaging.
Orders are typically shipped within 3-5 business days (Monday through Friday, excluding holidays). These delivery times are not guaranteed, however.
Matière Bussière cannot be held responsible for any delay caused by errors on the part of the carrier (for example, sorting errors by Canada Post).
If no one is present at the time of delivery, the courier will drop off your parcel at the nearest collection point. A delivery notice card will then be left at your address, providing you with the necessary information to collect your parcel. Although a signature is not required at the time of delivery, you will be asked for photo ID when collecting your delivery.
Please note that we do not deliver to PO Boxes (PO Box numbers).
Please contact us by email at jf@matierebussiere.com for any international shipping requests.
Information on prices, availability and dates of our offers are subject to change without notice. While we strive to maintain accurate and up-to-date inventory, there may be times when an item, size or color is no longer in stock at the time of order. Once your order is validated, you will receive a confirmation. If an unforeseen event requires us to cancel a product from your order, we will contact you to inform you and explain the situation.
We also reserve the right to correct any errors in pricing or descriptions of products, and to refuse or cancel an order if an error in pricing or description is discovered, even after acceptance of the order. We will notify you of any changes or cancellations.
If you wish to cancel or modify your order after placing it, we invite you to contact us as soon as possible by email at jf @matierebussiere.com or by phone at 418-953-1379 . We will do our best to accommodate your request. However, once the order is being prepared for shipping, it will no longer be possible to modify or cancel it. For more details, please consult our returns, exchanges and refunds policy.
If you cancel a purchase that qualifies for a promotion, discount or free shipping, you may lose your right to these benefits.
Please note that items specified as "Final Sale" are not exchangeable or refundable.
Once we have received and inspected the returned product, we will issue a refund of the full purchase amount, using the original payment method. The refund will be issued within 3 business days of receipt of the returned item.
Please note that the refund will be credited to the same payment method used for the purchase. If paying by credit card, the refund will appear on your card statement within the usual time frame depending on your financial institution.
We reserve the right to refuse or not refund the full price of a returned item if it does not meet the return conditions specified above (for example, if the item is used, damaged or if abuse is noted).
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